This isn't just a job. It's a pathway.
Whether you're just starting or already experienced, SOAK is built to give you a clear way to grow your skills, confidence, earning potential and leadership opportunities.
Your growth should be visible.
Your development is supported, tracked and recognised. Progression is designed to be structured and achievable — not vague or based purely on how long you've been here.
Skills
Build stronger technical foundations and advanced capability.
Confidence
Grow through practice, feedback and experience.
Earning Potential
Greater capability creates greater opportunity.
Leadership
Pathways continue into education, management and leadership.
Learning doesn't stop.
Your development tools
- Online training platform
- Skill workshops
- Feedback and check-ins
- Progression planning
Experience Recovery Tracker
Any client experience requiring follow-up, a comp fix, refund or credit is recorded in the Experience Recovery Tracker.
These logs support learning, help identify trends and are considered alongside other performance measures when making rostering decisions.
You don't move up just by time.
You move up by meeting the standard.
From foundations to senior artistry.
Trainee / Apprentice
- Learning nail fundamentals + FOH
- Working under guidance
- Focus on foundations + hygiene
Aspiring Artist
- Recently qualified
- Beginning to take clients
- Building confidence + speed
SOAK Certified
- Consistent technical execution
- Meeting SOAK standards
- Growing client base
- Improving timing + rebooking
Specialist Technician
- Advanced BIAB knowledge + application
- Strong retention + structure
- Trusted for key services
Senior Technician
- High-level execution across services
- Strong timing + efficiency
- Consistent client results
- Supports junior team members
Build confidence, capability and client results.
Trainee / Apprentice
- Learning core treatments + FOH duties
- Building consultation, hygiene and service foundations
- Working under guidance
Aspiring Therapist
- Newly qualified
- Taking clients
- Building confidence, speed and service delivery
Core Therapist
- Performing the majority of the beauty menu
- Consistent technical execution
- Growing client base
- Improving efficiency + rebooking
Senior Therapist
- High-level treatment delivery
- Strong client results + retention
- Hitting performance benchmarks
- Consistent timing + client experience
Turn your skill into impact.
Assistant Nail / Beauty Educator
- Supports aspiring artists in development
- Helps guide team + standards
- Assists with workshops
Regional Nail / Beauty Educator
- Leads training classes + workshops in their state
- Assists in writing training material
- Delivers training + upskilling
- Supports team development in their state
National Nail / Beauty Educator
- Leads training across all locations
- Sets national standards
- Drives innovation + education
- Oversees Regional Educators
Grow from salon operations into national leadership.
Salon Coordinator
- Oversees daily in-salon operations
- Manages bookings + client flow
- Delegates tasks
- Supports client experience
- Trains new FOH team members
Salon Manager
- Overall salon performance
- Team management + leadership
- Client complaints + recovery
- KPIs: sales, utilisation, rebooking
- Team standards + culture
Regional Manager
- Oversees multiple salon locations
- Supports Salon Managers
- Monitors regional KPIs
- Assists with hiring + structure
- Identifies growth opportunities
National Manager
- Oversees all salon operations
- Sets national standards
- Drives business performance + growth
- Leads the leadership team
- Supports strategy + expansion
Your next step should never feel invisible.
You are supported, but you are also held to a high standard. Growth at SOAK comes from developing your capability and consistently meeting the standard required for the next level.
Continue to Looking After You →