PAYMENTS

• All transactions incur a 1.2%-2.5% payment processing fee.

• Saturday bookings have a 15% surcharge.

• Sunday and Public Holiday surcharges will be determined upon booking.

• Phone bookings with a total value of $500 or more, a 50% deposit may be requested at the time of booking. This deposit secures your appointment and is applied to your final balance on the day.

BOOKINGS

• Any adjustments made within 12 hours of your booking that lead to a shorter duration will be subject to the full original cost. This policy extends to late arrivals, where service alterations to a shorter option are necessary to ensure completion within the scheduled time frame.

• Late arrivals may lead to altered/shortened services, with the full cost still applicable.

• Deposits are not required for general bookings, however bookings must be confirmed with a card upon agreeing to our terms and conditions (Bookings via phone of $500 or more, a deposit of 50% may be requested.)

• Group Bookings organised and arraned by us (excluding our online group bookings) will require a 50% deposit and a $40 Management Fee.

• Removals must be booked prior to arrival to ensure adequate time is allocated to complete this service. Failure to do this will incur the full charge of the removal (this also includes if previously applied at SOAK) and may require your main service to be reduced/shortened.

CANCELLATIONS/RESCHEDULING

• A minimum 12-hour notice is required for rescheduling/cancelling. - Late cancellation will incur a 50% fee of the total appointment.

• Less than 1-hour notice incurs a 100% charge.

• If the card declines, the fee will need to be paid prior to your next visit.

• Loyalty points may also be used to cover unpaid fees at the discretion of SOAK.

ARRIVALS AND CONSULTATION FORMS

• We advise arriving 10 minutes early, especially for new guests needing a consultation form or existing clients trying a new service for the first time.

• Completion of a digital consultation form is required for all new clients.

GENERAL INFORMATION

• Therapist unavailability may result in a transfer to another experienced technician or rescheduled - we will endeavour to notify you by phone, or email of these changes, however at times this may not be possible.

• Respect is non-negotiable at SOAK. We celebrate individuality and expect kindness, inclusivity, and professionalism from everyone. Any form of disrespect, including exclusion, or inappropriate behaviour, is not tolerated.

• Management reserves the right to refuse entrance.

• Refunds/exchanges are only available to products that are unopened and not used. Any faulty product must be brought back to the salon to arrange a refund or replacement.

• Gift Vouchers are non-refundable

• Prices subject to change without notice.

• Pregnant women may have restrictions; medical conditions must be discussed before treatment.

• Follow aftercare advice for the best results and your health.

• Gift vouchers must be redeemed within 3 years from the date of purchase.

• Responsible Service of Alcohol is maintained; staff trained accordingly.

• Contact within 24 hours for concerns/feedback.

• Maintain a calm environment; switch off or silence mobile phones.

• Children under 18 must be accompanied by an adult.

• Guests 12 years old or under, will receive regular polish as part of their nail services without cuticle work; gel polish will not be applied.

BOTTOMLESS BUBBLES

• Indulge in a rotating selection of seasonal Prosecco.

• Age Requirement: Guests must be 18 years or older.

• Service Duration: 90 minutes duration total.

• Responsible Service: We encourage you to a add a cheeseboard to enjoy either before or after your service

• Included services: Deluxe & Express manicure/pedicures (excludes naked), Builder in a Bottle (BIAB) and all Extension types

LOYALTY PROGRAM