PAYMENTS

• All transactions incur a 1.2%-2.5% payment processing fee.

• Saturday bookings have a 15% surcharge.

• Sunday and Public Holiday surcharges will be determined upon booking.

• Phone bookings with a total value of $500 or more, a 50% deposit may be requested at the time of booking. This deposit secures your appointment and is applied to your final balance on the day.

BOOKINGS

• Any adjustments made within 12 hours of your booking that lead to a shorter duration will be subject to the full original cost.

• Late arrivals may lead to altered/shortened services, with the full cost still applicable.

• All appointments must be confirmed with a card upon agreeing to our terms and conditions.

• Removals must be booked prior to arrival to ensure adequate time is allocated to complete this service. Failure to do this will incur the full charge of the removal (this also includes if previously applied at SOAK) and may require your main service to be reduced/shortened.

GROUP BOOKINGS

These terms apply to group and event bookings arranged directly with our SOAK team.

• A 50% deposit maybe required to secure your booking.

• Group bookings are processed as one bill. If you would prefer guests to pay separately, please provide each guest’s full name, email address and mobile number prior to arrival so we can create individual profiles and allocate their services accordingly.

• All other standard booking, cancellation and rescheduling Terms & Conditions continue to apply.

CANCELLATIONS/RESCHEDULING

• A minimum 12-hour notice is required for rescheduling/cancelling. - Late cancellation will incur a 50% fee of the total appointment.

• Less than 1-hour notice incurs a 100% charge.

• If the card declines, the fee will need to be paid prior to your next visit.

ARRIVALS AND CONSULTATION FORMS

• We advise arriving 10 minutes early, especially for new guests needing a consultation form or existing clients trying a new service for the first time.

• Completion of a digital consultation form is required for all new clients.

GENERAL INFORMATION

• Therapist unavailability may result in a transfer to another experienced technician or rescheduled - we will endeavour to notify you by phone, or email of these changes, however at times this may not be possible.

• Respect is non-negotiable at SOAK. We celebrate individuality and expect kindness, inclusivity, and professionalism from everyone. Any form of disrespect, including exclusion, or inappropriate behaviour, is not tolerated.

• Management reserves the right to refuse entrance.

• Refunds/exchanges are only available to products that are unopened and not used. Any faulty product must be brought back to the salon to arrange a refund or replacement.

• Gift Vouchers are non-refundable

• Prices subject to change without notice.

• Pregnant women may have restrictions; medical conditions must be discussed before treatment.

• Follow aftercare advice for the best results and your health.

• Gift vouchers must be redeemed within 3 years from the date of purchase.

• Responsible Service of Alcohol is maintained; staff trained accordingly.

• Maintain a calm environment; switch off or silence mobile phones.

• Children under 18 must be accompanied by an adult.

• Guests 12 years old or under, will receive regular polish as part of their nail services without cuticle work; gel polish will not be applied.

BOTTOMLESS BUBBLES

• Indulge in a rotating selection of seasonal Prosecco.

• Age Requirement: Guests must be 18 years or older.

• Service Duration: 90 minutes duration total.

• Included services: Deluxe & Express manicure/pedicures (excludes naked), Builder in a Bottle (BIAB) and all Extension types

LOYALTY PROGRAM

How to Join: Simply create a SOAK account and you’ll automatically join our loyalty program, earning points from your first visit. There are no joining fees or ongoing costs, and we don’t require any additional information to enrol you.

Your personal information will not be shared with third parties for advertising purposes.

How It Works:

• Earn points on eligible in-salon service payments.

• Start using your points straight away.

• Points are valid for 182 days.

• Points can be redeemed on products and drinks only.

• Use points for up to 50% off a single product or drink.

• Points can’t be used on gift cards, packages, memberships or promotions.

• Points aren’t transferable or redeemable for cash.

• If a transaction is refunded, any associated points will be adjusted accordingly.

• SOAK may update or change the loyalty program at any time.

PROMOTIONS

General

• All promotions may be amended or withdrawn at any time without notice, regardless of any advertised end date.

• Promotion inclusions, exclusions and terms and conditions may change at any time.

• Any booking made before a promotion is amended or withdrawn will be honoured under the original terms, provided no changes have been made to the booking.

SOAK20 Midweek Promotion

Valid until: 31 August 2026

Eligibility

• Available to all guests.

• Valid for Tuesday to Thursday bookings only.

• Eligible appointment times are 12:00pm–3:00pm (last eligible appointment time 2:45pm).

• Must be booked online or via the SOAK app.

• The SOAK20 promo code must be added to the booking confirmation.

Included Services

• Deluxe Manicure

• Deluxe Pedicure

• BIAB

• Makeup

• Skin Sessions

• Beauty Services

Exclusions

• Express Manicure

• Express Pedicure

• LED

• Packages

• All add-on services (e.g. removals, nail art, French, chrome, etc.)

• Food and beverages