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SOAK BAR + BEAUTY · SYDNEY

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SOAK Academy.

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Sydney New Starter · 18 Modules
START HERE · MODULE 01
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Welcome &
Our Story

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FEATURED · MODULE 03
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The SOAK Standard

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Welcome

6 modules
Module 01→
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Welcome & Our Story

Start here

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Module 02→
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Our Values

What matters to us

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Module 03→
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The SOAK Standard

How we do things

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Module 04→
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Support

Who has your back

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Module 05→
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Schedule & Rostering

Working at SOAK

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Module 06→
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Development & Growth

Where you can go

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Essentials

4 modules
Module 07→
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Looking After You

Protect your body + mind

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Module 08→
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Infection Control

Safe, always

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Module 09→
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Consultation & Contraindications

Know when to proceed

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Module 10→
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Allergies & Chemical Safety

Protect yourself + clients

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Knowledge

3 modules
Module 11→
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Your Guide to Gel

Understand what you use

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Module 12→
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What's On Your Bar

Meet your systems

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Module 18→
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Ingredient Knowledge

Know your products

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Service Training

5 modules
Module 13→
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Manicure Process

The SOAK method

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Module 14→
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Pedicure Process

The SOAK method

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Module 15→
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BIAB: HONA Process

The SOAK method

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Module 16→
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Hard Gel: Overlay

The SOAK method

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Module 17→
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Hard Gel: Tips

The SOAK method

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LOOKING AFTER YOU

Your career starts with looking after yourself.

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Bianca Video 01Hands + Wrists
Bianca Video 02Neck + Shoulders
Bianca Video 03Between-Client Reset
Bianca Video 04End-of-Day Reset
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SOPs, Safety Data Sheets, product guides, Myer information and staff resources live here.

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WELCOME · MODULE 01

Welcome & Our Story

[ADD MODULE INTRODUCTION HERE]
01.01

Welcome to SOAK Sydney

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01.02

The SOAK Story

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[ADD IMAGE / VIDEO HERE]
01.03

Where We Started

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01.04

SOAK Today

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01.05

From Melbourne to Sydney

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01.06

SOAK at Myer Sydney

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01.07

What Makes SOAK Different

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01.08

Meet the Team

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[ADD IMAGE / VIDEO HERE]
WELCOME · MODULE 02

Our Values

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02.01

Our Values

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02.02

Value 01

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02.03

Value 02

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02.04

Value 03

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02.05

What This Looks Like at SOAK

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WELCOME · MODULE 03

The SOAK Standard

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03.01

The SOAK Standard

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03.02

Personal Presentation

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03.03

Communication

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03.04

Punctuality

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03.05

Professionalism

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03.06

Your Station

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03.07

Service Quality

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03.08

Hospitality

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03.09

Client Experience

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03.10

Team Behaviour

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03.11

Attention to Detail

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WELCOME · MODULE 04

Support

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04.01

You're Supported

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04.02

Your Manager

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04.03

Your Educators

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04.04

Leadership

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04.05

Technical Support

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04.06

When You're Unsure

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04.07

When Something Goes Wrong

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04.08

Feedback & Check-Ins

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WELCOME · MODULE 05

Schedule & Rostering

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05.01

Your Roster

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05.02

Availability

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05.03

Your Shifts

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05.04

Punctuality

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05.05

Breaks

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05.06

Clocking In & Out

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05.07

Leave

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05.08

Shift Changes

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05.09

Calling In Sick

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05.10

Myer Requirements

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WELCOME · MODULE 06

Development & Growth

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06.01

Your Development at SOAK

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06.02

Ongoing Education

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06.03

Technical Development

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06.04

Building Your Skills

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06.05

Building Speed & Confidence

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06.06

Career Growth

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ESSENTIALS · MODULE 07

Looking After You

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07.01

Looking After You

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07.02

Your Body Is Part of Your Career

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07.03

Posture

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07.04

Hands & Wrists

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07.05

Neck

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07.06

Shoulders

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[ADD IMAGE / VIDEO HERE]
07.07

Upper Back

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[ADD IMAGE / VIDEO HERE]
07.08

Your Between-Client Reset

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[ADD IMAGE / VIDEO HERE]
07.09

End-of-Day Reset

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[ADD IMAGE / VIDEO HERE]
07.10

Micro Breaks

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07.11

Hydration & Food

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07.12

Emotional Wellbeing

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07.13

Boundaries

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07.14

Asking for Support

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ESSENTIALS · MODULE 08

Infection Control

[ADD MODULE INTRODUCTION HERE]
08.01

Infection Control at SOAK

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08.02

Hand Hygiene

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08.03

PPE

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08.04

Cleaning vs Disinfecting

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08.05

Single-Use Items

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08.06

Reusable Implements

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08.07

Tool Processing

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08.08

Your Workstation

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08.09

Pedicure Hygiene

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08.10

Cross-Contamination

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08.11

Blood & Body Fluid Exposure

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08.12

Cuts & Accidental Injury

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08.13

Waste & Sharps

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08.14

Between Every Client

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08.15

End-of-Day Procedures

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08.16

When Not to Perform a Service

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ESSENTIALS · MODULE 09

Consultation & Contraindications

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09.01

Consultation

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09.02

Why We Consult

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09.03

What to Ask

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09.04

Assessing the Natural Nail

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09.05

Assessing the Skin

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09.06

Existing Product

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09.07

Allergies & Previous Reactions

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09.08

Contraindications

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09.09

Open Wounds & Broken Skin

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09.10

Suspected Infection

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09.11

Suspected Fungal Conditions

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09.12

Allergic Reactions

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09.13

Damaged or Compromised Nails

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09.14

When to Modify a Service

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09.15

When Not to Proceed

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09.16

When to Ask Your Manager

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ESSENTIALS · MODULE 10

Allergies & Chemical Safety

[ADD MODULE INTRODUCTION HERE]
10.01

Avoiding Allergies

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10.02

Contact Dermatitis

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10.03

Sensitisation

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10.04

Product on the Skin

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10.05

Avoiding Flooding

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10.06

Dust Exposure

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10.07

PPE

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10.08

Correct Curing

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10.09

Client Reactions

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10.10

Technician Reactions

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10.11

Chemical Safety

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10.12

Safety Data Sheets

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10.13

SOAK Chemical Register

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10.14

Storage

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10.15

Labels & Decanting

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10.16

Spills

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10.17

Ventilation

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10.18

Disposal

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10.19

Myer Chemical Requirements

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KNOWLEDGE · MODULE 11

Your Guide to Gel

[ADD MODULE INTRODUCTION HERE]
11.01

Your Guide to Gel

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11.02

What Is Gel?

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11.03

How Gel Cures

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[ADD IMAGE / VIDEO HERE]
11.04

Polymerisation

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11.05

Photoinitiators

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11.06

UV / LED Curing

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11.07

Product & Lamp Compatibility

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11.08

Under-Curing

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11.09

Product Thickness

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11.10

Gel Polish

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11.11

Builder Gel

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11.12

Rubber Base

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11.13

Hard Gel

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11.14

Soak-Off vs File-Off

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11.15

Adhesion & Lifting

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11.16

Heat Spikes

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11.17

HEMA & Acrylates

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11.18

Safe Removal

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11.19

The HONA Cube

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[ADD IMAGE / VIDEO HERE]
KNOWLEDGE · MODULE 12

What's On Your Bar

[ADD MODULE INTRODUCTION HERE]
12.01

What's On Your Bar

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12.02

HONA

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[ADD IMAGE / VIDEO HERE]
12.03

Why SOAK Chose HONA

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[ADD IMAGE / VIDEO HERE]
12.04

The HONA System

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[ADD IMAGE / VIDEO HERE]
12.05

Products You'll Use

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12.06

Dazzle Dry

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12.07

Why We Offer It

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12.08

The System

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12.09

Who It's For

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12.10

Palm & Sole

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12.11

Why Aftercare Matters

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12.12

The Products

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12.13

Recommending Aftercare

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SERVICE TRAINING · MODULE 13

Manicure Process

[ADD MODULE INTRODUCTION HERE]
13.01

The SOAK Manicure

[ADD TRAINING CONTENT HERE]
[ADD IMAGE / VIDEO HERE]
13.02

Set Up

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13.03

Consult

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13.04

Assess

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13.05

Remove

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13.06

Prep

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13.07

Shape

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13.08

Cuticle Work

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13.09

Product Application

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13.10

Finish

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13.11

Aftercare

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13.12

Reset

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[ADD IMAGE / VIDEO HERE]
13.13

Service Timing

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13.14

Common Mistakes

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SERVICE TRAINING · MODULE 14

Pedicure Process

[ADD MODULE INTRODUCTION HERE]
14.01

The SOAK Pedicure

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[ADD IMAGE / VIDEO HERE]
14.02

Set Up

[ADD TRAINING CONTENT HERE]
14.03

Consult

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14.04

Assess

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14.05

Prep

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14.06

Nail Work

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14.07

Cuticle Work

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14.08

Foot / Callus Work

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14.09

Product Application

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14.10

Finish

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14.11

Aftercare

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14.12

Reset

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[ADD IMAGE / VIDEO HERE]
14.13

Service Timing

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14.14

Common Mistakes

[ADD TRAINING CONTENT HERE]
SERVICE TRAINING · MODULE 15

BIAB: HONA Process

[ADD MODULE INTRODUCTION HERE]
15.01

SOAK BIAB

[ADD TRAINING CONTENT HERE]
[ADD IMAGE / VIDEO HERE]
15.02

Consult

[ADD TRAINING CONTENT HERE]
15.03

Assess

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15.04

Remove / Infill

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15.05

Prep

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15.06

Base

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15.07

Build

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15.08

Cure

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15.09

Finish

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15.10

Aftercare

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15.11

HEMA-Free Client

[ADD TRAINING CONTENT HERE]
HEMA-FREE CLIENT

SUBSTITUTE CLEAR RUBBER BASE WITH HONA TRUEBOND

[ADD TECHNICAL EXPLANATION HERE]
SERVICE TRAINING · MODULE 16

Hard Gel: Overlay

[ADD MODULE INTRODUCTION HERE]
16.01

Hard Gel Overlay

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16.02

Suitability

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16.03

Consultation

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16.04

Preparation

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16.05

Product Amount

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16.06

Application

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16.07

Structure

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16.08

Apex

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16.09

Curing

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16.10

Filing

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16.11

Finishing

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16.12

Rebalance / Infill

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16.13

Removal

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16.14

Common Mistakes

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16.15

Troubleshooting

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SERVICE TRAINING · MODULE 17

Hard Gel: Tips

[ADD MODULE INTRODUCTION HERE]
17.01

Hard Gel Tips

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17.02

Suitability

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17.03

Consultation

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17.04

Tip Selection

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17.05

Sizing

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17.06

Preparation

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17.07

Tip Application

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17.08

Product Application

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17.09

Structure

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17.10

Apex

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17.11

Curing

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17.12

Filing

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17.13

Finishing

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17.14

Troubleshooting

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17.15

Common Mistakes

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KNOWLEDGE · MODULE 18

Ingredient Knowledge

[ADD MODULE INTRODUCTION HERE]
18.01

Ingredient Knowledge

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18.02

Acrylates

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18.03

Methacrylates

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18.04

HEMA

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18.05

Di-HEMA

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18.06

HPMA

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18.07

IBOA

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18.08

Photoinitiators

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18.09

Oligomers

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18.10

Pigments

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18.11

Solvents

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18.12

Adhesion Promoters

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18.13

What Does HEMA-Free Mean?

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HEMA-FREE CLIENT

SUBSTITUTE CLEAR RUBBER BASE WITH HONA TRUEBOND

[ADD TECHNICAL EXPLANATION HERE]
18.14

Hypoallergenic vs Allergy-Free

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18.15

Reading an Ingredient List

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18.16

Reading an SDS

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18.17

Why This Matters to You

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Resource Library.

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Resource↗
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SOAK SOPs

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Resource↗
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Infection Control

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Safety Data Sheets

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Resource↗
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Chemical Register

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Resource↗
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HONA

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Resource↗
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Dazzle Dry

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Resource↗
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Palm & Sole

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Myer

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Policies

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Rostering

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Staff Wellbeing

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